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​Member survey results


As the CSS Pension Plan works to enhance stakeholder communication, we felt it important to gather feedback directly from members so we could gauge their awareness of the Plan, and pinpoint their information needs and preferences.

A total of 1,997 co-op and credit union employees from across Canada responded to the survey between November 12 and December 7, 2015. The survey was distributed through participating CSS employers (note: 26 respondents were not CSS Pension Plan members at the time of the survey).

Findings show that members recognize the Plan’s solid​ reputation and unique value offered through our co-operative governance structure, in-house retirement income options, and professionally managed investments at a low cost.

Results reveal most members would like the opportunity to connect to the Plan through digital channels. The option to receive direct, personalized communication was also a common theme. The findings align with several initiatives the Plan is working to implement throughout 2016 to improve communication with members.