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​COVID-19 update: Fall 2020

CSS remains committed to effectively supporting our members and staff in a manner that is safe while we are under the throes of the pandemic. Since the release of the Spring/Summer 2020 edition of TimeWise that detailed our COVID-19 response, we have done the following:

  • Hosted a webinar on investment and retirement considerations in light of the pandemic. Over 700 members attended the webinar, and the recorded presentation has been accessed over 650 times on our website.

  • Partially re-opened our offices for appointments only. Members needing to meet in person with a Pension Plan Consultant (PPC) can now contact us to book an appointment. Our office remains otherwise closed until further notice to all other external visits

  • We are currently re-developing our Retirement Income Options (RIO) workshop for digital delivery this fall. Visit the RIO workshop page of our website for more information on this.

  • Delivered employer information sessions throughout the summer and fall via webinar. In the past, these sessions were delivered in person.

  • Continued our digitization journey. We launched the Online Investment Instructions form earlier this year, which gives members the ability to change their CSS investment allocation on myCSSPEN. We also updated the employer upload area on myCSSPEN for employers in summer. Watch for more announcements as we implement more in the digital sphere in the months ahead.

  • Normally, CSS delegates travel to Saskatoon in late spring for the CSS annual meeting. As you can imagine, this year was different – the annual meeting was held by written resolution and an information session was provided by webinar to CSS delegates.

We continue to be impressed with the persistence and commitment of our staff group. Our team is dedicated to being available to assist you and maintaining our service levels.

Thank you for doing your part. We trust you are taking care of yourselves and your loved ones, and taking the necessary steps to keep yourselves and those around you safe. 

Article from the fall 2020 issue of TimeWise.