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Member Services Coordinator, Administration

Company description

Pioneered in 1939, the Co-operative Superannuation Society (CSS) Pension Plan, located in Saskatoon, Saskatchewan, is one of the oldest and largest defined contribution pension plans in Canada. With approximately $5 billion in assets, CSS Pension Plan has grown to serve over 300 employers and 51,300 current and past co-operative and credit union employees across Canada, including more than 8,200 retirees.


We are seeking a motivated and conscientious person to join our team as a Term (1-year) Member Services Coordinator focusing on serving our members by supporting general office and reception administration, managing general inquiries from membership, and administering pension and remittance data entry and balancing.

Join the CSS Pension Plan and its Member Experience Department as a Member Services Coordinator. You will care for our members’ journeys by:

  • Taking responsibility and ownership of pension administration responsibilities focusing on member inquiry management, data entry and quality assurance, remittance entry and balancing, member correspondence items, and supporting the other team members as needed,
  • Taking responsibility and ownership of office and reception administration (including phone/email/fax management, and supply management), and
  • Responding to general inquiries on matters related to CSS rules and regulations, member rights and obligations, and regulatory requirements.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside of the box, and can pivot between competing priorities and complex matters. A strong sense of quality member service, belief in empowering others, and understanding of the value of the co-operative system will be positive attributes that you bring to the team. The Member Services Coordinator is required to develop a strong understanding of our pension benefit provisions, policies and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration” which represents the values of “Respect, Commitment and Communications”.

Key responsibilities

Responsibility for pension administration processes, with a focus on general matters such as:

  • Explain general Plan requirements and forward the inquiry for a response, where appropriate.
  • Enter properly completed requests into the Plan’s pension administration system and generate correspondence, reports and statements, as necessary.
  • Ensure compliance with policies and procedures, perform quality assurance testing.

Responsibility for office administration, with a focus on general matters such as:

  • Inquiry management (phones, emails, faxes, contact requests, etc.).
  • Supply and office equipment management.
  • Serve as a liaison for CSS and facilities management and vendors.

Responsibility to team and culture:

  • Accountable for supporting an environment and culture of collaboration, learning and service which respects diversity, encourages all teammates to work together to achieve results and contribute to a healthy, rewarding and productive working environment where personal and team accountability are key to meeting CSS’ strategic and operational goals.

Other responsibilities

  • Develops and maintains knowledge and application of CSS policies and procedures.
  • Develops and maintains knowledge and application of the CSS’ vision, mission and values.
  • Provides back-up support for the department and organization as required and carries out other duties as assigned.

Skills and abilities

  • Excellent customer service and communication skills, including the ability to communicate complex information in a straightforward manner.
  • Superior organization, administrative and problem-solving skills.
  • Sound knowledge of pension, retirement, and other relevant products and industries.
  • Superior computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, as well as the ability to generate and analyze reports and information.
  • Must be flexible and able to manage high work volumes and conflicting priorities to meet deadlines.
  • Self-directed, but recognizes the importance of relationship-building within the team and across the organization.


  • Proficiency with Microsoft Office products,
  • A post-secondary certificate (e.g., Polytech 1-year certificate) in business administration or office management, and
  • Two years or more experience with financial transactions or pension or benefits administration, with a focus on customer service and office administration.

A combination of equivalent education, training and experience may be considered. Possession of a Pension Plan Administration Certificate considered an asset.

To apply

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan

Attn: Director, Member Experience


Competition closes: June 30, 2022

(The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, along with a competitive salary and benefits package.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.