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COVID19
6/2/2020

​COVID-19 update: Our re-opening plan

To our members,

It has been a little over six months since the impact of COVID-19 started to affect us all in very significant ways - and, as much as we'd like to quickly return to those pre-COVID days, it is of utmost importance that we ensure a cautious and safe path back to "normal". 

Our chief concern at Co-operative Superannuation Society (CSS) continues to be the health and well-being of our staff, members and communities. We continue to monitor the information and guidance provided by the Saskatchewan government in planning for the re-opening of the CSS offices.

The status of our re-opening plan is as follows:

  1. Effective September 21, 2020, members requiring an in-person meeting with a Pension Plan Consultant (PPC) may visit the CSS Pension Plan office by appointment only. Please contact us for assistance in booking an appointment with a PPC and for details on our safety procedures for visits to our office.

  2. The office will remain closed to walk-in visitors until further notice.

    In late March, CSS implemented its business continuity plan and we made the decision at that time to close our offices to visitors. This was a difficult decision to make because global financial markets had become wildly volatile in response to the impacts of COVID-19 and we wanted to ensure we continued to be available to assist our members in the face of significant market uncertainty.


    We continue to be available by telephone, email and online through our website to accommodate all member service requests.

    Please contact us for any service or information needs you may have:

    Phone: (306) 477-8500

    Toll-free: 1-844-427-7736

    Email: css@csspen.com

    Website: www.csspen.com



  3. We continue to add information and other resources to our website to assist members in navigating the impacts of COVID-19 on their CSS investments and retirement plans. These resources can be accessed in the COVID-19 area of our website


CSS also recently hosted a webinar titled Retirement Income and Investment Considerations: Dealing with the impacts of the COVID-19 pandemic. The recording of that webinar can be accessed here

Thank you for your continued co-operation and assistance in helping us keep all CSS stakeholders safe in these unprecedented times.


​Article last updated: September 14, 2020