Member survey results
The CSS Pension Plan conducted a survey with active employee members, retirees, and inactive members* of the Plan from November 17 to December 1, 2022. The survey largely focused on collecting feedback about the Plan's reputation, unique value, communication and information, and retirement products and services. We received a total of 4,204 responses during this timeframe (a 13% response rate). The survey was distributed directly to members via email.
Findings indicate that the Plan's reputation remains strong through the eyes of members, particularly those who have already retired. Members also value the Plan's professionally managed investments at a low cost, in-house retirement income options, and 24/7 online account access through myCSSPEN.
Compared to three years ago when the last member survey was conducted, findings show increased levels of understanding of the benefits offered by CSS and satisfaction with the quality of information provided by the Plan. Results also validate many of the opportunities that exist to further enhance service for members in the future. For instance, enhancing myCSSPEN to include a secure document upload area and providing mobile-friendly channels are improvements we are already working to bring to life.
*Inactive member – a member of the CSS Pension Plan who holds funds in a CSS Pension Plan account but no longer works for a participating employer or makes pension contributions.
2022-Member-Survey-Results.pdf