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10/23/2019

​2019 Member survey results

As part of continuously improving the member experience, the CSS Pension Plan conducted a survey with active employee members from June 20 to July 31, 2019 to collect feedback about their perceptions of the Plan, existing programs and services, and identify opportunities to further enhance CSS’ offerings to align with member preferences. 

The Plan received a total of 3,907 responses during this timeframe from co-op and credit union employees (note: 306 respondents were not members of the CSS Pension Plan at the time of the survey). The survey was distributed to employees census-style through participating CSS employer members.

Findings indicate that the majority of members rate the Plan’s reputation as a pension provider as either good or very good. Members also value the Plan’s in-house retirement income options, complimentary advice offered by its Pension Plan Consultants and professionally managed investments at a low cost. Results also pinpointed opportunities where the Plan can further enhance service, including enhancing the awareness and accessibility of CSS information sources amongst certain member segments, such as Generation Z and Millennials.